Privacy notice
Version 2026-10-27.1
Who runs AiderWin
Anthon runs this beta of AiderWin. Write to [email protected] about anything on this page.
What we keep
- Your email address, to sign you in by link and to send you reminders.
- What you paste or upload about your flight, the answers you give, and the letters we prepare.
- What the airline replies, when you paste it here.
- If you choose to ask for the costs you paid while you waited, the things you paid for (for example a hotel or a meal), their prices as you give them, and whether you have receipts. They are written into your letter and deleted with the case.
- When you agreed to this notice and the terms.
- If you use "Something went wrong?", what you write there, with a short reference to your case and the screen you were on. It is deleted with the case.
- Technical logs and counts of errors: the time, the page, the kind of error and the same short reference. They never contain your name, your email, what you pasted, a booking reference or an address.
We do not ask for your passport, card or bank details, and you should not paste them.
Why
To work out whether you can claim, to prepare your letters and reminders, and to show you where your case stands. Nothing is used for advertising, and nothing is sold.
Who else sees it
- The server host and Cloudflare (which carries every request to the server) see what passes through them; neither keeps your case.
- Our email provider sends the sign-in links and the reminders, so it sees your email address and those messages.
- Anthropic reads the text you paste so the questions can be fewer. It receives that text, not your account; see anthropic.com for how it handles data.
The airline sees only what you send it yourself.
How long we keep it
Until you delete a case or your account, or until the beta ends, when we delete everything.
Your rights
You can download the evidence for any case from the case itself, delete a case from your list, and delete your account with "Delete my account": that removes every case and everything you gave us. You can also ask [email protected] for a copy of what we hold or for anything to be corrected.
Not legal advice
AiderWin is not a law firm. It applies the published rules for flight delays, cancellations and refused boarding to what you tell it, and it says when it cannot tell.
You send the letters
AiderWin prepares letters for you to send from your own email or through the airline's form. It never contacts the airline, an authority or anyone else for you.
Free during the beta
Nothing is charged during the beta.